DELIVERIES

  1. Terms of delivery

For security reasons MFSF Associés representing the brand MAÉHSA will not process any order for which the billing or delivery address is a P.O. Box.
Also for security reasons, deliveries to a hotel or student residence are possible provided that you choose express delivery with proof of hand delivery.

Delivery is made to the delivery address indicated by the Customer, it being specified that this address must be the Customer's home address or that of any other individual or legal entity of his choice domiciled in France including Dom-Tom or abroad. However,

MFSF Associés representing the brand MAÉHSA reserves the right to refuse certain orders due to practical difficulties in delivering the products. In this case, MFSF Associés representing the brand MAÉHSA will inform the Customer by email within five (5) days of the order concerned and will reimburse the totality of the sums received for this order concerned within five (5) days of sending this email.

Delivery cannot be made to post office boxes. In order for these deadlines to be met, the customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, in particular, street, building and staircase numbers, access codes, names and/or intercom numbers).

For all deliveries outside the European Union, any customs clearance taxes are to be expected at the time of delivery. These taxes are to be paid by the Customer.


  1. Standard delivery by Colissimo.

Deliveries are generally made within 5 or 7 working days from Monday to Friday, except on public holidays. The order is delivered against a signature to the delivery address indicated at the time of ordering. If the Customer is absent at the time of delivery, a notice is left so that the Customer can collect the parcel from the nearest post office. The packages are kept pending at the Post Office for fifteen (7) calendar days. In the event that the Customer does not collect the parcel within the time limit set by the carrier, the products will be returned to MFSF Associés representing the brand MAÉHSA who, after having tried to contact the Customer to agree on a new delivery, will proceed with the reimbursement, less delivery costs, within eight (8) days from the date of receipt of the returned parcel by Colissimo.

The usual delivery times are 5 to 7 working days in France and 10 to 20 working days abroad depending on the country of destination. The times indicated are indicative times corresponding to the average processing and delivery times. MFSF Associés representing the brand MAÉHSA cannot be held responsible for the consequences of a delay in delivery that is not of its making.


  1. Delayed delivery.

Exceeding the estimated delivery time indicated may not give rise to any cancellation of the order, to any reduction in the price paid by the purchaser or to any payment of damages, it being specified that in certain particular cases (e.g.: custom orders) the times indicated above may be longer. However, in the absence of delivery after 30 days from the estimated maximum time, the Customer will have the possibility of cancelling the order without charge. The sums paid by the Customer will then be refunded. In cases where MFSF Associés representing the brand MAÉHSA has the capacity to do so, a proposal to replace the product, with quality and price equivalent to the initial article, will be made to the Customer.

 

  1. Delivery made.

Each delivery is deemed to have been made as soon as the package is made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier, such as the delivery tracking system offered on the Post Office's website.

It is the Customer's responsibility to check shipments on arrival and to make any reservations and claims that appear justified, or even to refuse the package if it is likely to have been opened or if it bears obvious traces of deterioration. The said reservations and claims must be addressed to the carrier by registered letter with acknowledgement of receipt within 2 working days following the delivery of the products, and a copy must be immediately addressed to MFSF Associés representing the brand MAÉHSA by e-mail.